Shipping

Your order enters processing once payment has been received and is visible in our bank account. Orders are typically prepared within 2–3 business days after payment has been received. Payments received later in the day may be processed on the next business day.

No. To ensure a consistent and reliable process, we can only release an order once the payment is visible in our bank account. A payment confirmation or proof of payment is not sufficient to release the order.

For parcel shipments, tracking details are normally sent by email once your order has been dispatched. For pallet shipments, tracking information depends on the selected freight carrier and may be provided separately.

UPS is our preferred carrier for parcel shipments. For larger or palletised orders, we work with trusted freight partners. If you have specific shipping requirements or would like to use your own carrier, please contact us before placing your order so we can check the possibilities.

No. The estimated delivery time refers to the transit time after your order has been dispatched. Please allow approximately 2–3 business days for order preparation after payment has been received, in addition to the estimated transport time.

For deliveries outside the EU, import duties, customs fees and local taxes may apply. These charges are determined by the destination country and are normally the responsibility of the recipient. For deliveries within the EU, customs duties generally do not apply.

This depends on the delivery destination and your VAT status. Orders delivered within the Netherlands are subject to Dutch VAT. For deliveries to other countries, VAT treatment depends on the destination and applicable tax regulations.

If your company is established in another EU country and you provide a valid EU VAT number, we can generally invoice your order without Dutch VAT under the applicable intra-Community supply rules. The VAT number must be valid and provided before invoicing.

Yes. The UK, Switzerland and Norway are outside the EU customs territory for these shipments, so customs clearance is required. Miron arranges the export shipment, while the importer is responsible for import clearance and any applicable duties, taxes or customs charges.

For export shipments, we provide the standard commercial documentation required for customs clearance, such as the commercial invoice and, where applicable, relevant transport and export documentation. Additional documents may depend on the destination, products and specific customs requirements.

Yes. We can ship your order directly to your filler, contract manufacturer or another delivery location. Please make sure the correct delivery address, contact person and telephone number are provided when placing your order. For export shipments, please also confirm which party will act as the importer of record.